Once orders are placed you can't cancel or make any changes, so please check your shipping address, billing address, and items carefully!
Upon shipment, you will receive a confirmation email with a tracking number. You can use this number to track your package to your door. If you are experiencing any issues with this, please send an email to email@example.com with your name and order number, and we’ll help you out!
Sometimes, packages are scanned for delivery before your local mail carrier physically drops them off–––frustrating, we know! You may receive your order within 5 business days after your tracking has been updated to delivered. If you’re still unable to track down your order, please email us at firstname.lastname@example.org.
Below is the current list of states where taxes will be collected and calculated at checkout. Please note that this list is subject to change at any time: NJ, NY, CA, CT, FL, GA, IL, MA, PA, NC, OH, VA, MI, MD
Your order will arrive in a box or branded bubble mailer. You can request a handwritten gift note card with a message at checkout. Additionally, you will receive one canvas jewelry pouch per bracelet.
Orders can be placed on our LWP app. Please see links below to download the app on your iOS or Android devices.
Duties and taxes are calculated and collected at checkout.
Standard Orders Processing: 3-5 business days applies to non-custom products
Orders with Custom Products Processing: 7-10 business days
Delivery times are calculated at checkout
Standard Shipping: DHL Standard
Expedited Shipping: DHL Express
Please remember that these timeframes are estimates and are subject to change. For more details about specific shipping costs and exceptions for certain products, please refer to the relevant product pages. If you have any further questions about shipping, feel free to reach out to our customer support.
Unfortunately, you cannot ship to multiple addresses in one order. If you’d like to ship your packages to multiple locations, please kindly complete separate transactions.
Unfortunately, we are unable to combine shipping with multiple orders. If you’ve placed your orders within one hour, you may be able to cancel them by contacting email@example.com and then re-purchase your items under one order.
Sometimes, packages are scanned for delivery before your local mail carrier physically drops them off–––frustrating, we know!
You may receive your order within 5 business days after your tracking has been updated to delivered.
No. Orders containing both standard and custom items will ship at the same time, in the same package. If you'd like them to ship separately, please complete separate orders.
Yes, we provide international shipping to numerous countries around the world.
For our Canadian customers, it's important to be aware that all orders are shipped and fulfilled in the United States. Please note that depending on the Province you reside in, taxes may be collected upon delivery, and it is the customer's responsibility to settle these payments. Additionally, the carrier may impose handling fees at their discretion, which are beyond our control and are also the responsibility of the customer to cover.
Returns & Exchanges
We gladly accept returns and exchanges within 30 days of purchase. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit. Returns portal here.
Sale, Custom, Mystery Bags, Gift Cards, and Mystery Bracelets are final sale. Please note that returned merchandise must be undamaged. If your item is damaged and your purchase date falls outside of our standard return window, please contact firstname.lastname@example.org and we’ll be happy to help you.
Holiday Return Policy
Our Extended Holiday Return policy will allow all return-eligible items purchased between November 9th, 2023 and December 25th, 2023 to be returned through February 1st, 2024.
We do not cover the shipping cost for returns or exchanges. In the event of a return, we will refund your original form of payment less return shipping costs. In the event of an exchange, we pay to ship the new product(s) to you.
To make a return, please visit our Returns Center and simply enter the order number associated with your purchase and the shipping address zip code, or the email address associated with your purchase to initiate the return. For exchanges, follow the steps outlined above and select your new item for exchange. Please contact email@example.com if you have any issues.
No order slip is required, as long as you use the return shipping label we provide to you.
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier.
Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.
After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your preferred item will ship to you right away.
We ship exchanges ASAP - even before we receive your order.
Visit our Returns Center and click the ‘Returning a gift’ link below the email entry box. After entering your email address and order information, you’ll be guided through the exchange process and receive step-by-step instructions, a return shipping label, and an order confirmation for your new replacement order.
If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Little Words Project® offers a Limited Lifetime Warranty on our products; however, the bracelet must be registered and you must provide us with a picture of the damaged item.
Tarnishing and ordinary wear and tear are not covered under this warranty.
For every purchase made, you get 1 point per $1 spent. Points are awarded upon fulfillment of your order.
To earn additional points, you can complete the tasks on the Rewards page.
*Please note: You must be logged into your Little Words Project account to be awarded points. Log in here.
Upon receiving your bracelet, simply sign in to your account and visit our Connect Page. There, you can fill out the form with your story. The code needed for this process can be found on the Charm Tag attached to your bracelet. After submitting the form, you will be rewarded with 15 points credited to your account.
*Please note: You can share your story and earn points up to 20 times per year, starting from September 1st.
Loyalty points expire after 1 year of inactivity. Being an active user is maintained by making a purchase, receiving points, referral share/completion, redeeming points, and creating an account.
Yes, it’s possible to lose your loyalty points if you abuse the program. Our Loyalty Program is built on trust and fairness. If we identify any misuse, fraudulent activity, or violation of our terms and conditions, we reserve the right to discontinue your participation in the program, which may result in the loss of accumulated points.
Abuse of the Loyalty Program includes, but is not limited to:
Creating Multiple Accounts: Creating multiple accounts to accrue loyalty points.
Manipulative Activity: Engaging in transactions primarily to earn points without genuine interest in our products or services.
Reselling or Transferring Rewards: Reselling or transferring loyalty rewards or benefits to others.
If we determine that your participation in the Loyalty Program has been discontinued due to abuse, you may lose any accumulated loyalty points, and you will no longer be eligible for program benefits. We take these actions to maintain the fairness and integrity of the program for all our customers.
To keep your jewelry looking beautiful, store it in a cloth bag or a jewelry box. Please remove your jewelry before contacting water or any chemical products. You may clean your jewelry with a soft, dry cloth.
Please note, tarnishing of gold plated products will accelerate when coming into contact with water, lotion, perfume, and other chemical products, or if you have high PH in your skin. It is not uncommon for gold plated products to begin fading after six months of being worn often.
Our original bracelets are made with elastic cord and stretch to fit most wrist sizes. See size guide below.
S/M- Fits up to 6.25" wrist comfortably
M/L- Fits up to a 7" wrist comfortably
MEN’S & UNISEX SIZES:
S/M- Fits up to 6.5” wrist comfortably
M/L- Fits up to 7.5” wrist comfortably
L/XL- Fits up to 7.75” wrist comfortably
Our products are crafted using materials that are safe and non-toxic, and are free from Nickel, Cadmium, or Lead. To guarantee the utmost safety and quality for kids, we thoroughly examine all materials utilized in our products, and ensure that they do not contain chemicals that fall under Prop 65 regulations.
WARNING: Choking hazard- small parts. Not for children under 6 years old.
To create a bundle, you have to pick 3 items from the Build Your Own Bundle Page and then the bundle will automatically add to your cart after you pick your 3rd item. You may edit your bundle after it has been added to cart.
*Please note: Bundles cannot be combined with other discounts and exclusions apply.
Tell your unique story with a custom Little Word! Pick out your beads, then choose a special word, a hashtag, your name, or a meaningful date. The options are endless! Please note: - You may have more than one word as long as it does not exceed 13 characters. - Letter, number, :), <3, !, #, &, and : characters only. - You can add a birthstone, zodiac, or initial charm for an additional $10 each (up to 3 charms). - We reserve the right to cancel any order that violates any intellectual property or trademark laws including company names and/or profanity. In the event that an unauthorized word or phrase is used, we will reach out to you to change or cancel your order.
We generally estimate 7-10 business days for custom orders to be processed through our facility. Once processed, you'll receive a shipping confirmation email with tracking.
There are no returns or exchanges on custom orders. Once orders are placed, you can't cancel or make any changes, so please check your items carefully!
Step 1: Each Little Words Project®️ bracelet has a small, circular charm tag with a unique registration code inscribed on the back and our logo on the front. You will use the code on the circular charm tag to connect your bracelet.
Step 2: Use the code to connect your bracelet on our website. Fill out the form and share your story. Tell us why you chose your bracelet, maybe where it came from, how you plan on using it to inspire you, or what it means to you. Your story is your own and we want to hear it.
Step 3: Be sure to let every recipient of your bracelets know how to connect the bracelet as well! This way, you can follow your Word's journey as it travels from person to person.
There are so many reasons to connect your bracelet!
First, connecting your bracelet allows you to follow its journey as it passes on kindness from person to person. Visit the Track Your Word page to find out where your bracelet has traveled!
Second, connecting your bracelet to our community grants you exclusive access to our Nice Nation online community. In this Facebook group, you can engage with other Nice Nation members, get early access, exclusive offers, and more! It's our best insider perk yet.
You can search for your bracelet on the Track Your Word page by typing in your tag number, name or location. Follow your bracelet as it moves from wrist to wrist!
Please visit our Fundraising section and fill out our questionnaire. A member of our team will be in touch shortly.
Our Fundraising opportunities must be for a non-profit organization with a Tax ID Number.
We leave the fundraiser bracelets posted for one month unless otherwise discussed with our team.
Each person will order on our website, and the order will get shipped directly to the address that is provided at check out.
ShopRunner is an annual membership with which you are eligible for FREE and fast shipping and free returns on eligible orders.
ShopRunner waives the cost of shipping but the payment, fulfillment, shipping, and returns are all handled by Little Words Project.
You must be signed into your ShopRunner account before checking out. Signing in with your ShopRunner User Name and Password will ensure eligible items in your cart will receive FREE and fast shipping.
ShopRunner does not ship any of your orders. Little Words Project ships the products free and fast from our warehouses directly to you. If you have any questions or concerns, ShopRunner can be reached 7 days a week between 8am - 10pm EST at 1.888.721.7467.
Not all of our products are ShopRunner eligible, and your cart must have a minimum purchase amount of $25 in order to be eligible for ShopRunner FREE and fast shipping.
Tracking a shipment is easy. Sign in to your ShopRunner account, and select track this order.
You can sign up if you are one of the following: Teacher, Student, Military, or Medical Personnel. Head over to verifypass.com to register with the platform and to confirm your eligibility. Registering is easy and only needs to be done once!
Typically, it takes just a few minutes for new customers to complete verification, but the process can take longer. Little Words Project does not have contrrol over eligibility status or timeline. If you have successfully registered with VerifyPass before, you can simply sign in to receive your discount code each time you shop with us.
No, the code cannot be combined with other offers. Code does not apply to shipping fees. During a sitewide sale period, your code may be disabled, but will activate once the promotional period has ended.