Shipping & Returns

Shipping

Standard orders are generally estimated to take 3-5 business days to process plus 5-7 business days from shipment to be delivered (for US orders only).

Orders containing Custom products are generally estimated to take 7-10 business days to process plus 5-7 business days from shipment to be delivered (for US orders only).

See below for expedited shipping times after your order has processed (for US orders only):

USPS Priority Mail (3-5 Business days)

UPS 2-Day (2 Business Days)

For international orders, once processed and shipped, we generally estimate that they will arrive within 6-10 business days.

Shipping costs $5 for domestic shipments, $10-$18 for priority domestic shipments, $20 for Canadian shipments and $50 for all other international shipments.

**Please note that these are estimates and they are subject to change. Certain products have exceptions to these shipping costs which will be
noted on their product pages. Once your order has shipped, we will send you an email with tracking information.

**Please note that these are estimates and they are subject to change. Certain products have exceptions to these shipping costs which will be noted on their product pages. Once your order has shipped, we will send you an email with tracking information.

 

Returns

We gladly accept returns and exchanges within 30 days of purchase. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit.

Please note that returned merchandise must be undamaged. Sale, Custom, Mystery Bags, and Mystery Bracelets are final sale. If your item is damaged and your purchase date falls outside of our standard return window, then please contact [email protected] and we’ll be happy to help you.

To make a return, please visit our Returns Center and simply enter the order number associated with your purchase and the shipping address zip code, or the email address associated with your purchase to initiate the return. For exchanges, follow the steps outlined above and select your new item for exchange. Please contact [email protected] if you have any issues.

 

Warranty

Little Words Project® offers a Limited Lifetime Warranty on our products; however, the bracelet must be registered and you must provide us with a picture of the damaged item. 

Tarnishing and ordinary wear and tear are not covered under this warranty.

Please note, if you are eligible for a replacement and we no longer carry your product style, you will have the option to choose from a selection of alternate products.

To open a discussion about a broken bracelet, please contact us at [email protected].