Shipping & Returns

Shipping & Processing Times

Standard Orders (US Only):

  • Processing Time: 2-3 business days
  • Delivery Time: 5-7 business days from shipment
  • Applies to non-custom products

Orders with Custom Products (US Only):

  • Processing Time: 7-10 business days
  • Delivery Time: 5-7 business days from shipment

Expedited Shipping (US Only):

  • USPS Priority Mail: 3-5 business days
  • UPS 2-Day: 2 business days

Shipping Methods & Cost

Shipping Costs:

  • USPS First Class Mail: 5-7 business days - $5
  • USPS Priority Mail: 3-5 business days - $10
  • UPS 2-Day: 2 business days - $18

International Shipments

Duties and taxes are calculated and collected at checkout.

Processing:

  • Standard Orders Processing: 3-5 business days applies to non-custom products
  • Orders with Custom Products Processing: 7-10 business days

Shipping:

  • Delivery times are calculated at checkout
  • Standard Shipping: DHL Standard
  • Expedited Shipping: DHL Express

Please remember that these timeframes are estimates and are subject to change. For more details about specific shipping costs and exceptions for certain products, please refer to the relevant product pages. If you have any further questions about shipping, feel free to reach out to our customer support. 

 

Returns

We gladly accept returns and exchanges within 30 days of purchase. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit.

Please note that returned merchandise must be undamaged. Sale, Custom, Mystery Bags, and Mystery Bracelets are final sale. If your item is damaged and your purchase date falls outside of our standard return window, then please contact orders@littlewordsproject.com and we’ll be happy to help you.

To make a return, please visit our Returns Center and simply enter the order number associated with your purchase and the shipping address zip code, or the email address associated with your purchase to initiate the return. For exchanges, follow the steps outlined above and select your new item for exchange. Please contact orders@littlewordsproject.com if you have any issues.

 

Warranty

Little Words Project® offers a Limited Lifetime Warranty on our products; however, the bracelet must be connected and you must provide us with a picture of the damaged item. 

Tarnishing and ordinary wear and tear are not covered under this warranty.

Please note, if you are eligible for a replacement and we no longer carry your product style, you will have the option to choose from a selection of alternate products.

To open a discussion about a broken bracelet, please contact us at orders@littlewordsproject.com.